• Strong Salesforce certified administration, configuration, reporting, and user management skills.
• Provide administration and configuration expertise, as well as assist with application support for apps on Salesforce.
• Ensure all changes are adopted and embedded by clearly communicating and documenting the changes with/ for all relevant users.
• In-depth knowledge of Salesforce products and their functionalities.
• Create, customize and maintain reports and dashboards based on end-user needs.
• Work with our development team to fix the tests and enhancements to Salesforce org and to assist with rollout to our production environment.
• Design and provide solutions for migration process automation.
• Data migration experience from Blackbaud to Salesforce
• Works with Technical Delivery Manager and end-users to plan and execute User Acceptance Testing.